WHAT IS THE PASSWORD TO THE WEB-STORE?
The web-store automatically unlocks when we have a drop. No password will be needed.
I LIVE OUTSIDE THE UNITED STATES, HOW CAN I MAKE AN ORDER? HOW MUCH IS SHIPPING TO MY REGION?
We ship worldwide. Shipping is automatically calculated by region. Just enter your address at checkout to see your shipping cost.
IS THERE ANYWHERE ELSE TO PURCHASE YOUR PRODUCTS?
No, our products are only available for purchase directly through our official website. We will never ask you to email us and send payment via Zelle, PayPal, or CashApp. If you come across an account or website claiming to sell our products elsewhere, it is not affiliated with us. Please be cautious of fraudulent accounts impersonating our brand.
I HAVE A GENERAL QUESTION, HOW DO I GET IN CONTACT?
Contact info@cameupinthedrought.com or use our Contact Form for general questions and for questions about orders.
CAN I CANCEL MY ORDER?
Yes, we can cancel your order if it hasn’t shipped yet. Please email info@cameupinthedrought.com as soon as possible with your order number. Once your order has shipped, it cannot be canceled.
CAN I EXCHANGE AN ITEM?
Yes, we offer exchanges before the item has shipped. Please contact us with your order number to exchange an item.
I PUT AN OLD OR WRONG ADDRESS WHILE I WAS CHECKING OUT, IS THERE ANY WAY YOU CAN UPDATE IT WITH THE RIGHT ONE?
Yes. Please contact info@cameupinthedrought.com to change your address. If your address is invalid, it may not ship until you email us to correct it. Address changes can only be made before the item ships.
I JUST RECEIVED MY ORDER BUT WAS SENT THE WRONG SIZE OR ITEM. CAN YOU EXCHANGE IT?
Yes. If you received the wrong item, send it to the return address and email info@cameupinthedrought.com with your order number or the email used to place the order. We’ll send you the correct item.
MY ORDER ARRIVED DAMAGED, WHAT CAN I DO?
If your order arrives damaged, contact us within 2 days of delivery. Email clear photos or video of the damage to info@cameupinthedrought.com so we can assess the issue. Once reviewed, we’ll provide a suitable resolution.
MY ORDER WAS RETURNED TO SENDER. CAN IT BE SENT BACK OUT?
Drought is not responsible for items returns to sender. If it was returned due to a customer issue (like an incorrect address or failed delivery attempt), we’ll ask you to pay a reshipment fee. Please double-check your shipping details before ordering.
WHY IS SHIPPING GETTING DELAYED?
Estimated shipping timelines are provided as guidance and are not guaranteed. Delays can happen due to production issues, customs, weather, or carrier disruptions. We’ll send updates if there are any delays and appreciate your patience.
WHAT IS THE TURNAROUND TIME FOR MY ORDER?
Turnaround times are listed in the product description. Some items are in-stock; others are pre-order.
In-stock items: ship in 2–3 business days
Mirrors: 8–12 weeks
All other pre-order items: ~4-6 weeks
DO YOU COVER CUSTOMS FEES OR DUTIES FOR ORDERS OUTSIDE OF THE USA?
No. Customs fees and import duties are determined by your country and are the customer’s responsibility.
RETURN POLICY
All sales are final. No refunds or exchanges, unless an item is defective. If defective, email us using our contact form. Use a secure shipping address. Drought is not responsible for lost or stolen items.
REFUND DISCRETION
We reserve the right to issue a refund and cancel the transaction if a customer is disrespectful, hostile, or makes false claims.
CUSTOMER SERVICE
For any questions about your order, email info@cameupinthedrought.com with your Order Number in the subject line. We’ll reply within 48 hours.
——
PRIVACY POLICY FOR DROUGHT
Effective Date: 7/25/2024
INTRODUCTION
We value your privacy. This policy explains how we handle your information when you subscribe to our email and text marketing services.
INFORMATION WE COLLECT
Personal Info: Name, email, phone number, and any info you provide
Usage Data: Open rates, click-throughs, and communication preferences
HOW WE USE IT
Send promotional content and updates
Improve and personalize marketing
Manage subscription preferences
HOW WE PROTECT IT
We use industry-standard security, though no system is 100% secure.
SHARING YOUR INFO
We do not sell or trade your info. We may use trusted third-party services to help us manage campaigns—they must keep your data confidential.
YOUR CHOICES
Email: Unsubscribe anytime via the link in emails or by contacting us
Text: Reply “STOP” to unsubscribe
CHILDREN’S PRIVACY
We do not knowingly collect data from anyone under 13. If we find out we have, we’ll delete it.
CHANGES TO THIS POLICY
We may update this policy. Changes will be posted here and sent via email or text when relevant.
CONTACT
info@cameupinthedrought.com